Look what happened now...
Ready, Set, Jet!
This is a Fab Fit Fun Update
See original post here.
After I had problems with my 1st box I went to the site and talked to CS, on the 11th. In the process I saw so, so, so many horrible reviews! Mostly about customers service (OMG) and ship time/response time. And also the reviews read like if you are in Canada you are screwed. (Sorry friends in Canada)
I actually spoke to one of my (non Canadian) GF ’s about the company….she has been getting the boxes for over a year and can’t say enough good about them. She assured me they would fix the problems and I should just sit tight. She also loves the “add ons” and other perks they offer. I told her I would wait and see how this worked out before I upgraded. #ImLikeThat
So fast forward - I spoke twice with CS and they asked for pictures, which I sent of the oil soaked box, etc. Then it did take a few days for them to respond back to my emails, but so far I have received a replacement of the oil (yeah!) and an email telling me that the 5 missing face masks are on the way.
The last email informing me I would receive replacement face masks was sent on the 20th….so it has taken some time. I will post, of course, when the masks do arrive and hopefully this will be resolved soon. At this point I am still game to spend $50 for the next seasonal box (and review it here for you) but not upgrade and subscribe for a year up front.
Being a business owner I know mistakes happen, it’s part of the equation, but it’s how we handle these mistakes that makes all the difference in the world. So we shall see how they do on the next round.
What do you think? Have you had a similar experience with this brand? I’d love to hear your take on it or your thoughts.
Welcome to my (I'm excited to travel again) blog, my healthy Vegan lifestyle blog and my life! It's a lot, but it's my passions and I just love to write about it. Visit the "About Me Page" to learn more.
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