Quality Check

Okay this is an update to this post on Oct 11, 2017 and this post on the 24th.  I ordered the Editor's Box from Fab Fit Fun and it was damaged and missing some items.  See those dates for the full review and see below to read about my customer service experience.

1st here was the box I received.

Notice the oil spot?

I only received one sheet mask-instead of 6 as listed in the included magazine.

I can tell you as a business owner mistakes happen, but it's how you deal with them that counts. I contacted Customer Service and let them know about the problems (this post) - I also read more reviews about this brand. More than 3/4 were not good. Oh NO! But I also know that most people only review when they are mad... so I kept an open mind.

I also spoke to a friend of mine who has been a happy customer for more than a year and she RAVES about how nice the items are and how great the sales are. She assured me that they would fix the problems. 

Guess what?
​They did!  I received a replacement of the oil that spilled and today this was in the post.

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Nice!

The missing sheet masks!

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Notice- Box of 6

Threse are valued at over $30 (for the 6) so that's why I was disappointed they were not included.

So this was the basic conversation I had with my friend about the experience:
Her: "Did they fix the problem?"
Me: - Yes
Her: "How much of a hassle was it to get it fixed?"
Me: - A few emails and I sent pictures, so not bad.
Her "Did you pay for shipping?"
Me: - No, they covered shipping on all items.
Her "Would your recommend this brand?"
Me: -So far yes! 

I will let you know if I change that rating  after I purchase a seasonal box.