Look what happened now...
Ready, Set, Jet!
Okay this is an update to this post on Oct 11, 2017 and this post on the 24th. I ordered the Editor's Box from Fab Fit Fun and it was damaged and missing some items. See those dates for the full review and see below to read about my customer service experience.
1st here was the box I received.
I can tell you as a business owner mistakes happen, but it's how you deal with them that counts. I contacted Customer Service and let them know about the problems (this post) - I also read more reviews about this brand. More than 3/4 were not good. Oh NO! But I also know that most people only review when they are mad... so I kept an open mind.
I also spoke to a friend of mine who has been a happy customer for more than a year and she RAVES about how nice the items are and how great the sales are. She assured me that they would fix the problems.
They did! I received a replacement of the oil that spilled and today this was in the post.
The missing sheet masks!
So this was the basic conversation I had with my friend about the experience:
Her: "Did they fix the problem?"
Me: - Yes
Her: "How much of a hassle was it to get it fixed?"
Me: - A few emails and I sent pictures, so not bad.
Her "Did you pay for shipping?"
Me: - No, they covered shipping on all items.
Her "Would your recommend this brand?"
Me: -So far yes!
I will let you know if I change that rating after I purchase a seasonal box.
Welcome to my (I'm excited to travel again) blog, my healthy Vegan lifestyle blog and my life! It's a lot, but it's my passions and I just love to write about it. Visit the "About Me Page" to learn more.
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